Terms and Conditions for Online Reservation & Delivery

By using the Aguilon Motor Parts website, creating an account, making a reservation, or requesting delivery, you agree to the rules and conditions below. If anything is unclear, please contact us before placing a reservation.

Short Summary

Reservations normally require a down payment to hold the item.
The down payment is non-refundable once the item has been installed, used, or clearly accepted.
Cancellation is allowed before the item is shipped or installed, subject to shop approval.
You must provide a correct delivery address and a reachable contact number.
Warranty or defect claims require clear photo / video proof and proof of purchase.

1. General Use of the Website

This website is the official online system of Aguilon Motor Parts (Sambat, San Pascual, Batangas).
You must provide accurate and truthful information (name, contact number, address, etc.).
The shop may cancel orders or block accounts in case of fraud, fake orders, or abuse.

2. Accounts & Registration

You are responsible for keeping your email and password secure.
Keep your contact number and delivery address updated in your profile.
Do not create an account using another person’s details without permission.

3. Reservation, Down Payment & Holding Period

To secure an item, a down payment is usually required (for example via GCash).
The system will show the down payment, fees, and remaining balance for each reservation.
The reservation has a holding period; if the balance is not settled on time, the item may be released back to stock.
If the payment proof is incorrect or unclear, the reservation may be put on hold or rejected.

4. Payments, Fees & Non-Refundable Rules

The total amount may include item price, service fees, and delivery fees (if applicable).
Service fees and certain charges are generally non-refundable once processed.
After the item is installed, used, or clearly accepted by the customer, the down payment is no longer refundable, except where required by law or specific warranty.

5. Cancellations

You may request cancellation while the reservation is still Pending/Reserved and the item is not yet shipped or installed.
All cancellation requests are subject to approval; charges may apply if the shop already incurred costs.
Once the order is shipped, out for delivery, installed, or completed, full cancellation may no longer be possible.

6. Delivery & Pickup

You must provide an accurate delivery address and clear location description.
If the rider cannot contact you or find the address, the delivery may be delayed, rescheduled, or returned.
When available, photo proof or confirmation will be collected at drop-off.
For pickups, you are responsible for coming to the store within the agreed holding period.
Pickup hours are from 8AM to 5PM, Monday to Saturday.

7. Returns, Defects & Warranty

For defective items, you must provide photos/videos, proof of purchase, and a short description.
Damage caused by misuse, wrong installation, modification, or racing use is usually not covered.
Final decisions for repair/replacement follow the shop and/or manufacturer warranty policy.

8. Customer Responsibilities

Check compatibility of parts with your motorcycle model; you may ask the shop for guidance.
Ensure your phone is reachable on the day of delivery.
Check the items on receipt (quantity, variant, condition) and report issues within a reasonable time.

9. Data & Privacy

Your name, contact number, and address are used for:
- processing orders/reservations,
- delivery and rider coordination,
- basic SMS/email status updates.
We do not sell your personal data to third parties.
Only authorized staff can access your records for shop operations.

These shop rules may be updated from time to time. Significant changes will be reflected on this page and in the summary shown on the home page.